JournoFinder

Veronica Fletcher

Creating campaigns, sending emails, and managing your inbox.

Email Outreach

Connect your mailbox, pick a media list, write your pitch and send your first email campaign to journalists.

Send your first email campaign

See how many outreach emails, mailboxes and contacts your plan includes, when they reset, and where to check your usage.

Email Outreach plans and limits

See which campaigns, mailboxes, replies, contacts and blocklist entries your teammates can see in Email Outreach.

Who sees what when your team uses Email Outreach

Set up Email Outreach and send your first campaign.

Get started

Connect your Gmail, Outlook or Microsoft 365 email account so your email campaigns send from your own address.

Connect a Gmail or Outlook mailbox

Connect an iCloud, Yahoo, Fastmail, Zoho or other mailbox to send email campaigns, using IMAP, SMTP and an app password.

Connect another email provider with IMAP and SMTP

Find the message you saw when connecting Gmail, Outlook or an IMAP mailbox, and fix the cause so the mailbox connects.

Fix "That connection didn't complete" when connecting a mailbox

Get your IT admin to approve JournoFinder so you can connect your work Outlook or Microsoft 365 mailbox.

Microsoft says "Need admin approval"

Set the name journalists see, add an email signature, and choose how many campaign emails your mailbox sends each day.

Set your sender name, signature and sending speed

Find out why your connected mailbox stopped sending and receiving, reconnect it, and get your email campaigns sending again.

Mailbox shows "Reconnect" or "Not sending or receiving"

Share a connected mailbox so teammates can send email campaigns from it and read its replies in their Unibox.

Share a mailbox with your team

Remove a connected mailbox from JournoFinder and see what happens to the email campaigns and follow-ups that use it.

Disconnect a mailbox

Connect and manage the mailboxes your campaigns send from.

Connect your email

Add media lists, single contacts or whole tags to an email campaign, choose email addresses and remove people before you send.

Add journalists and contacts to a campaign

Write your pitch, add each journalist's first name and your signature, then send a test email to yourself before you launch.

Write your campaign email and send a test

Add up to 4 automatic follow-up emails to your email campaign sequence, choose when each one sends, and delete the ones you do not need.

Add follow-up emails to a campaign

Edit the campaign email for one journalist so they get their own version of your pitch, then reset it if you change your mind.

Give one journalist a personalised version of the email

Choose your mailboxes, start date and sending hours, then launch your email campaign now or schedule it for a later day.

Launch or schedule a campaign

See how the sending window, time zones, daily limits and follow-up days decide when each campaign email goes out.

How JournoFinder decides when each email sends

What each email campaign status, counter, recipient status and reply label means, and why Opens can show "Off".

Campaign statuses and results explained

Pause and resume an email campaign, stop it for good, cancel a scheduled start or delete a campaign.

Pause, stop or delete a campaign

Pause a live email campaign to change its emails, follow-up delays, mailboxes or sending window, or add a new follow-up.

Edit a campaign after it has launched

Add journalists or contacts to an email campaign that is already sending, paused or finished, or remove people from it.

Add or remove people after a campaign has launched

Build, write, launch and manage your email campaigns.

Campaigns

What a reply to your email campaign changes: follow-ups, AI reply labels, out-of-office replies and positive-reply emails.

What happens when a journalist replies

How we check each email address before your campaign sends, and what happens when an email bounces.

How JournoFinder checks addresses and handles bounces

Find the emails that bounced, remove people you expect to bounce, and resume your paused email campaign.

Campaign paused: "too many emails bounced"

Add email addresses to your blocklist so your email campaigns never contact them, and remove addresses you want to email again.

Stop emailing someone with the blocklist

Compare the blocklist and do not contact, and pick the right one to stop your email campaigns reaching someone.

Blocklist or do not contact: which one to use

What happens after you send: replies, bounced emails and who you stop emailing.

Replies, bounces and the blocklist

Open a journalist's reply, answer or forward it, and archive, delete or mark threads as read in your shared inbox.

Read and reply to journalists in the Unibox

Find replies and other emails in the Unibox by tab, folder, mailbox or campaign, or with search and search filters.

Find an email in the Unibox

Find a journalist's reply that does not show in your Unibox inbox, and see why it went to another tab or folder.

A reply is missing from the Unibox

Answers to common questions about the Unibox, the inbox in JournoFinder where replies to your campaigns arrive.

Unibox FAQ

Read and reply to journalists from one inbox.

Unibox

Media lists hold journalists from the JournoFinder database. Contacts hold your own people. Both can go in one email campaign.

Media lists or contacts: which to use in a campaign

Add your own contacts by hand, change their details, mark them do not contact, or delete them.

Add, edit or delete a contact

Upload a CSV file of your own contacts, match its columns and import up to 1,000 people at a time.

Import contacts from a CSV file

Find out why a contacts CSV upload skipped rows or failed, and fix the file so every contact imports.

CSV import skipped rows or shows "a name is required"

Tag your own contacts by client or topic, filter and search the Contacts list, and add a whole tag to an email campaign.

Group contacts with tags and filters

Open a contact to see every email, reply and bounce with them, and add notes your team can read.

Add notes and see a contact's email history

Compare Import CSV and Bulk Upload URLs, and pick the right one to add people for your email campaigns.

Import contacts or Bulk Upload: which one you need

Add, import and organise your own contacts.

Contacts

Find out why your email campaign is not sending emails to journalists, and get it sending again.

My campaign is not sending

Find the exact message under "Could not launch" and fix what stops your email campaign from launching.

Campaign won't launch: "Could not launch"

Find out why a follow-up email in your campaign still went to a journalist who replied, and stop the rest.

Follow-ups kept sending after a journalist replied

Answers to common questions about email campaigns: the trial, copying a campaign, images, send times, replies and Leads.

Email Outreach FAQ

Fixes for common problems and answers to common questions.

Troubleshooting and FAQ

Ask Claude or ChatGPT to build, test and launch a JournoFinder email campaign to your media list, and approve it before it sends.

Send email campaigns from Claude or ChatGPT

A list of the email campaign tasks you can ask Claude, ChatGPT or the AI Agent to do, with example requests, and the tasks that stay in the app.

What the AI assistant can and cannot do in Email Outreach

Fix Claude or ChatGPT when it cannot see or use your JournoFinder email campaign tools, or shows a reconnect or rate limit error.

Outreach tools are missing in Claude or ChatGPT

Run your email campaigns from Claude or ChatGPT.

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