Share one of your mailboxes so your teammates can send campaigns from it and read its mail in their Unibox. Available on: team plans. Only the person who connected the mailbox can turn sharing on or off.
A mailbox is an email account you connect to JournoFinder. The Unibox is your shared inbox in JournoFinder, where replies to your campaigns arrive. Every mailbox is private until you share it. Team admins cannot see a private mailbox either.
Warning: Sharing a mailbox shares all of its mail, including personal email. Teammates see every email in that mailbox in their Unibox, not only replies to campaigns. There is no option to share campaign replies only.
Turn on team sharing
In the sidebar, under Outreach, click Campaigns.
Go to the Email Accounts tab.
Click the mailbox you want to share.
In the Team sharing section, tick Shared with your team. The line under it changes to “Teammates can see this mailbox and send from it. Only you can change its settings or sharing.”
Click Save changes. The bar shows “All changes saved”.
On the Email Accounts tab, your mailbox now shows “shared with team”.
What your teammates can do with a shared mailbox
Your teammates see the mailbox on their Email Accounts tab under Team accounts, with a “Shared” label. They can:
send campaigns from it. On the Launch step, they tick it under Send from. We never tick a shared mailbox for them.
read its mail in the Unibox. It is listed under Team inboxes when they choose which mailbox to view.
reply to its emails from the Unibox.
Each person has their own read and unread state. When a teammate archives a thread, it is archived for everyone.
Your teammates cannot change the mailbox. Its settings page opens read-only, with the message “This mailbox is shared with your team. You can see its settings, but only {name} can change them.” The name is yours. Only you can reconnect or disconnect the mailbox.
Turn off team sharing
On the Email Accounts tab, click the shared mailbox.
In the Team sharing section, untick Shared with your team. The line under it changes to “Private. Only you can see and send from this account.”
Click Save changes. The bar shows “All changes saved”.
Your teammates no longer see the mailbox or its mail.
Limits
You cannot make a mailbox private while a teammate's campaign still uses it. This includes campaigns that are scheduled, sending or paused. When you click Save changes, the bar shows a message such as:
“2 teammate campaigns are still sending from this account. They need to finish or be cancelled before it can be made private.”
The number is how many teammate campaigns still use the mailbox. Ask your teammates to let those campaigns finish, or to stop them. Then turn off sharing again.
If the bar shows “Could not save. Try again.”, click Save changes again.