Your AI assistant cannot find the JournoFinder email campaign tools, or it shows an error when it tries to use them. Available on: annual plans. Not included in the 7-day free trial. The most common cause is that Claude or ChatGPT opened its connection to JournoFinder before your account had the outreach tools.
In this article, the AI assistant is Claude or ChatGPT connected to JournoFinder. MCP is the connection that lets Claude or ChatGPT use JournoFinder. The outreach tools are the MCP tools that write, check, launch and pause email campaigns.
Restart or reconnect your AI app
What you see: The AI assistant can search journalists and build media lists. When you ask it to write or send an email campaign, it says it has no tools for that.
Why it happens: Claude or ChatGPT gets the list of JournoFinder tools once, when it opens the connection. If you upgraded or got Email Outreach after that, the old connection does not include the outreach tools. The AI app keeps using the old list until you restart or reconnect.
How to fix:
Close your AI app completely and open it again. In a browser, close the tab and open a new one.
Start a new chat and ask for your campaigns, for example "List my email campaigns".
If the tools are still missing, reconnect JournoFinder. In Claude or ChatGPT, go to Settings > Connectors and remove JournoFinder.
Click Add custom connector and paste this URL:
https://mcp.journofinder.comClick Connect and enter the 6-digit code we email to your JournoFinder account. The sign-in page shows “Connected!” when it works.
Note: The AI Agent inside JournoFinder does not need a restart. It shows new access straight away.
Check that your plan includes the outreach tools
What you see: One of these:
The sign-in page shows “Upgrade to connect” when you connect JournoFinder.
The outreach tools never appear, even after you reconnect.
The AI assistant reports this message:
“Outreach is not enabled for this account. Do not retry; tell the user this feature is not available to them yet.”
Why it happens: The outreach tools need two things on your account. You need MCP access, which comes with annual plans. You also need Email Outreach, which is not included in the 7-day free trial, the free plan or the journalist requests plans. If either is missing, Claude and ChatGPT do not show the outreach tools at all.
How to fix:
In JournoFinder, go to Preferences > Limits. Under “Usage limits”, look for the rows “Emails sent this month”, “Mailboxes” and “Contacts”. If you see them, Email Outreach is on your plan.
If those rows are missing, upgrade to an annual plan.
Restart or reconnect your AI app. The steps are in the section "Restart or reconnect your AI app".
Email Outreach plans and limits lists what each plan includes.
"Session not found. Please reconnect."
What you see: Claude or ChatGPT shows this error when it tries to use JournoFinder:
“Session not found. Please reconnect.”
Why it happens: The connection between your AI app and JournoFinder was closed on our side, for example after an update. Most AI apps reconnect by themselves on the next request.
How to fix:
Ask the AI assistant again.
If the error comes back, restart your AI app.
If it still comes back, remove JournoFinder in Settings > Connectors and add it again.
"Outreach tools are not enabled on your account"
What you see: The AI assistant uses a tool it could use before, and gets this error:
“Outreach tools are not enabled on your account. Reconnect your MCP session; if the problem persists, this feature is not available to you yet.”
Why it happens: Your connection still lists the outreach tools, but your account no longer has Email Outreach. This happens when a plan or trial ends.
How to fix:
Restart or reconnect your AI app.
If the error comes back, check your plan. The steps are in the section "Check that your plan includes the outreach tools".
"Rate limited" error
What you see: The AI assistant reports a message such as:
“Rate limited on campaign_launch. Please wait a moment and try again.”
The tool name in the message changes with what the AI was doing.
Why it happens: The AI assistant made too many requests in one minute. Launching, pausing, resuming, unscheduling, renaming and sending test emails have the lowest limit: 10 a minute.
How to fix:
Wait one minute, then ask the AI assistant to try again.
Still not working?
Contact support. Send us:
the AI app you use (Claude, ChatGPT or another app) and whether it is the desktop app or a browser
the email address of your JournoFinder account
the exact error message
a screenshot of the chat
the time it happened