A mailbox is an email account you connect to JournoFinder. When you connect a work Outlook or Microsoft 365 mailbox, Microsoft can stop you with a “Need admin approval” screen. Your IT admin needs to approve JournoFinder once for your whole company. After that, you and your colleagues can connect normally.
Check that Microsoft asked for admin approval
What you see: You click Outlook / Microsoft 365 to connect a mailbox. Microsoft shows a screen that says “Need admin approval”. You cannot continue. Back in JournoFinder, you see “That connection didn't complete”.
Why it happens: Most companies do not let staff approve apps that read email. This is Microsoft's default setting for most companies. It is not something you did wrong.
How to fix:
Send the approval link to your IT admin.
Wait for your IT admin to approve JournoFinder.
Connect your mailbox again.
Each step has its own section in this article.
Send the approval link to your IT admin
On the “That connection didn't complete” page, click Your IT admin can approve JournoFinder once for your whole company. The “Connecting a work Microsoft account?” page opens.
Click Copy link. The button shows “Copied”.
Paste the link into an email or chat message to your IT admin. Your IT admin is the person who manages your company's Microsoft 365 accounts.
Note: If Microsoft's screen showed a Request approval button, you can click that instead. Your IT admin gets the request inside Microsoft 365.
Message you can send to your IT admin
You can copy this message and add the link:
Hi, I use JournoFinder to send email from my work mailbox. Microsoft says it needs admin approval. Please open this link, sign in with your admin account and click Accept. This approves JournoFinder once for our whole company.
[paste the approval link here]
Your IT admin opens the link, signs in with their admin account and clicks Accept. The approval takes effect immediately. If they see a page that looks like an error afterwards, the approval still went through.
Connect your mailbox again
In Outreach, go to the Email Accounts tab.
Click Connect account.
Click Outlook / Microsoft 365 and sign in with your work account.
Do not use Try connecting again on the “That connection didn't complete” page. That button starts a Gmail connection.
Still not working?
If Microsoft still says “Need admin approval” after your IT admin approved JournoFinder, contact support. Send us:
the mailbox address you are connecting
the exact text on Microsoft's screen
a screenshot of Microsoft's screen
the time you tried to connect