Read replies to your email campaigns and answer them without leaving JournoFinder. Available on: all paid plans. Not included in the 7-day free trial.
The Unibox is your shared inbox in JournoFinder. Replies to your campaigns arrive there. A mailbox is an email account you connect to JournoFinder. A thread is one email conversation.
Open a thread in the Unibox
In the sidebar, under Outreach, click Unibox.
Click a thread in the list on the left. The conversation opens on the right.
The newest email in the thread is open. Click an older email to open or close it. Opening a thread marks it as read.
Reply to a journalist
Open the thread.
Click Reply at the bottom of the thread. To reply to one email in the thread, click the reply arrow on that email instead.
Type your reply.
Click Send.
Your reply goes to one person. Reply at the bottom goes to the last person who wrote to you in the thread. The reply arrow goes to the sender of that email.
Your reply always sends from the mailbox the thread belongs to. You cannot choose another mailbox. The top of the reply box shows “to” and “from” with both addresses, so you can check them before you send. The original email is quoted under your reply when it sends.
Note: Replies have no CC, BCC or attachments.
Forward an email
Open the thread.
Click Forward at the bottom of the thread.
In To, enter one email address.
Click Send.
Forward sends the newest email in the thread, with its attachments.
Drafts are saved in this browser
What you type in a reply is saved as you type. The thread shows a red “Draft” label in the list. When you open the thread again, the reply box opens with your draft.
Drafts are saved in this browser only. They do not show on another computer or in Gmail or Outlook. To throw a draft away, click the bin icon (Discard draft) in the reply box.
Archive, delete or mark a thread as unread
Open the thread, then click an icon next to the subject:
Archive moves the thread to the “Archived” folder. To bring it back, open it there and click Move to inbox.
Delete removes the whole thread from the Unibox.
Mark as unread makes the thread bold again. On an unread thread the icon says Mark as read.
Read and unread is your own. A teammate reading a shared thread does not change it for you. None of these actions changes anything in Gmail or Outlook.
Warning: Delete has no undo and no confirmation. On a mailbox shared with your team, the thread is removed for everyone. If a new email arrives in the thread later, the whole thread comes back, with all its earlier emails. The emails stay in Gmail or Outlook.
On a shared mailbox, Archive also hides the thread for everyone.
Act on several threads at once
Tick the box on each thread in the list. To tick every thread loaded in the list, tick the box at the top.
Click Archive, Delete or Mark as read at the top of the list. If any ticked thread is already read, the last icon says Mark as unread.
The top of the list shows how many threads you ticked, for example “3 selected”.
Press “Esc” to clear the ticks.
Keyboard shortcuts in the Unibox
The table lists the keyboard shortcuts in the Unibox. “r”, “f” and closing the reply box with “Esc” work when a thread is open and you are not typing in a box.
Key | What it does |
“r” | Reply |
“f” | Forward |
“Cmd+Enter” or “Ctrl+Enter” | Send, while typing a reply |
“Esc” | Close the reply box and keep the draft, or clear ticked threads |
See who a journalist is
Click the person's name in the list, or their photo or name in the thread. A panel opens on the right.
The panel shows the contact from your Contacts, or the journalist from the JournoFinder database. At the bottom, Activity lists your past emails with them. If we find nobody, the panel says “Not in your contacts or the journalist database.”