Our database is constantly expanding, but you may sometimes encounter an outlet or journalist that we don't have in our system yet. Here's why this happens and what you can do about it:
How profiles are created
The profile creation process is triggered automatically when someone performs a regular article search. If we find any new outlets or journalists in this search, we automatically create a profile for them.
What to when there are no results on an outlet or journalist search:
If you're searching for a specific journalist or outlet and no results are returned, follow these steps:
Perform a regular search: Use our main search function to look for the journalist's name or the outlet's name. This action will surface articles from them and trigger our systems to create a profile.
Access the new profile: Once the profile is created, you'll be able to view the outlet page or journalist page.
What if the journalist's email is missing on the new profile?
If the auto-profile creation process couldn't find an email for the journalist you're interested in, you have two options:
Add to your media list: Include the journalist in your media list anyway. Our team will then look for the email during the regular media list checks we conduct.
Request a manual update: Visit the journalist's profile page and request a manual update. Our team will then research and add the missing information.
What if there are no journalists found for the outlet?
If on the regular search, we surface articles from the outlet but there are no journalists attached (unlikely but it can sometimes happen), here's what to do:
Request a manual review of the article: You can request a manual review of the specific article you're interested in. We will manually attach the journalist, creating a profile for them.
Request a manual review from the outlet's page: You can also request a manual review directly from the outlet's page, and we will investigate.
I hope this answered your questions, but if not, please reach out via live chat :)